If you’re looking for a stable, fulfilling career but don’t have a university degree, you’re not alone—and you’re not out of options. The Canadian government, through Service Canada, is hiring across the country for various officer-level positions that require only a high school diploma or relevant work experience.
Whether you’re a recent high school graduate, mid-career switcher, or someone re-entering the workforce, these roles offer the chance to build a meaningful career while serving your community.
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Why Choose a Career with Service Canada?
Be the Face of Public Service
Service Canada plays a crucial role in helping Canadians access essential government programs, including:
- Employment Insurance (EI)
- Canada Pension Plan (CPP)
- Old Age Security (OAS)
- Social Insurance Numbers (SIN)
Employees are on the front lines, guiding citizens through processes that directly affect their livelihoods. You’re not just doing a job—you’re making a real impact.
Key Benefits of Working with Service Canada
- No university degree required for most roles
- Job stability and security in the public sector
- Paid training and clear career development paths
- Flexible scheduling and remote work options in some roles
- Comprehensive health, dental, and pension benefits
- Inclusive hiring practices that value diversity
Available Officer Positions at Service Canada
Service Canada is currently recruiting for several key roles. Each position plays a unique part in delivering government services.
Citizen Services Officer
- Interact with the public in person, over the phone, and via email
- Help clients apply for federal programs like EI, CPP, and SIN
- Requires excellent communication and customer service skills
Payment Services Officer
- Handle inquiries related to government benefits such as EI, CPP, and OAS
- Work primarily via phone and written communication
- Ideal for individuals who are organized and solution-oriented
National Identity Services Officer (SIN Officer)
- Manage Social Insurance Number (SIN) applications
- Assist clients in navigating the My Service Canada Account (MSCA) portal
- Focus on identity verification and fraud prevention
Program Services Officer
- Review and assess eligibility for federal benefits
- Analyze information and ensure applications are processed correctly
- Strong attention to detail and decision-making skills are a must
Integrity Services Officer
- Investigate possible misuse of federal benefits
- Work with clients to ensure they understand their responsibilities
- This role requires discretion, conflict resolution skills, and a firm understanding of public policies
Eligibility Requirements to Apply
To be considered for one of these positions, you must meet the following criteria:
- Age: Minimum 18 years old
- Education: High school diploma or equivalent experience
- Citizenship: Must be a Canadian citizen or permanent resident
- Language: English, French, or bilingual—varies by position
- Experience: Customer service or administrative background is a strong asset
How to Apply for a Job with Service Canada
The application process is straightforward and entirely online. Follow these steps to get started:
2. Upload Your Resume
Make sure your resume is tailored to the specific role, highlighting relevant skills, education, and experience.
3. Search for Positions
Use keywords such as “Citizen Services Officer” or “Program Officer” to locate open roles in your area.
4. Complete Your Application
Carefully fill in all required fields, upload necessary documents, and respond to any screening questions.
5. Prepare for Assessments
If selected, you may be invited to complete a written test or attend a situational interview.
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Training and Long-Term Career Growth
Don’t have government experience? No problem. New hires at Service Canada receive in-depth training that includes:
- Client service procedures
- Role-specific tools and software
- Privacy laws and government protocols
- Program-specific policies and legislation
Once you’re established, internal promotion opportunities and cross-department mobility make it easy to grow your public service career.
Start Your New Career in Public Service Today
In 2025, Service Canada is opening doors for those who want to serve their community and enjoy the benefits of a secure and meaningful job. Whether you’re just starting out, looking for a change, or returning to the workforce, you don’t need a university degree to get started.
Apply today and take the first step toward a stable, purpose-driven career with the Canadian government.